サポートセンター Tutor's Help Getting Started
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Create tutor's profile
Preplyの講師になるための申請を行うことで、当サイトのルールを読み、そのルールに同意するということを承認します。一般情報を記入したら、あなたのプロフィールは保存されますが、まだ検索結果に表示されません。数時間後、自分の紹介ビデオや経歴などを記入することが可能になります。その後、あなたのプロフィールが、弊社の講師承認チームによって承認及び検定されます。申し訳ありませんが、講師からの申請が非常に多いので、検定された方のみにご連絡いたします。
Approval of tutor's profile
Preply will manually verify and approve each tutor's profile. During the verification process, we pay close attention to the level of profile completeness, as well as assess the quality and qualifications of each tutor. In accordance with site rules, it is prohibited to mention any contact information in the profile description fields (full name, address, phone number and other contact details). We reserve the right not to approve a tutor profile without explanation.
Interactions with students
生徒は自分の予算やニーズに合っている講師を見つけたら、プラットフォームを通して最初のレッスンの料金を支払います。講師の'プロフィールの情報（レッスンが可能な時間やビデオ自己紹介を含み）は出来るだけ詳しくて、適切であれば、スケジュールや専門分野に合っている生徒を見つけるチャンスが高めます。
Clarifying the details
The tutor and student can use the private messaging system on the platform in order to clarify the details of future lessons. Site rules do not allow the student and tutor to disclose names, contact information or social media accounts in private messages until the student pays for his/her first lesson. If the system blocks the messaging by mistake during correspondence with the student, please contact our technical support.
After the payment for the first lesson, the system will automatically exchange contact information between the student and the tutor. In the first lesson, the student evaluates the methods and quality of the tutoring.
Working with the My Lessons system
The "My Lessons" tab shows the number of prepaid hours for each of the students you have.
Prepayment of the lessons (package payments)
After the first lesson is completed and confirmed by the student, the system will automatically suggest him to buy a package of hours to continue the lessons with this tutor if student liked the lesson. Otherwise, your student will be offered to get a free replacement with another tutor. Working with this system is mandatory for all tutors. Students can prepay 5, 10, 15 or 20 hours at his or her discretion. Try to convince the student to purchase bigger packages of hours. In this case, you get additional points, while the student gets a discount for the lessons from the platform. Please note that you can plan your next lesson with the student only when he or she has prepaid hours on the balance.
Crediting funds to tutor's internal account
Preply credits funds for the lessons to the tutor's internal account. In order to receive payment for the lesson, it has to be scheduled in the “Calendar” section. After the lesson is over, we will send the student a request for its confirmation. In case the student has the auto-confirmation option turned on, the lesson will be confirmed 72 hours after the lesson completion time (or 72 hours after lesson is added to Calendar for the lesson that happened in the past).This feature does not apply to first lessons with students. In the case of any fraudulent activity, access to the account balance and the profile of the tutor will be immediately blocked.
アカウントから金額を引出す
To withdraw from your account, you can use the «Withdrawals» section, which will open the popup with possible payout options. You can withdraw funds from internal account in the following ways:
- Direct transfer to Prepaid MasterCard® from Payoneer;
- PayPal;
- Skrill
ペナルティー
For unscrupulous tutors who try to bypass the system of package lessons, penalties and ultimately removal from the platform might be applied.
Formation of tutor rating
Your position in the search results is the main factor determing your success on the platform. According to our statistics, more than 50% of all requests are received by tutors who are displayed on the first page of the search results. Since the launch of the platform, some of our tutors who were in the top of the search results had to double prices of their lessons, because they were overwhelmed by the number of interested students.
レビューを獲得する
After 14 days from the date of payment for the first lesson, each student will be notified via email and My Request section to leave a review for the tutor. If the student forgets to do so, feel free to remind him or her about it.
Working with «Find Students» section
<生徒を見つける>の項目では、生徒からの講師募集情報を見ることができます。空いている時間にこまめに確認すると新しい生徒を見つけられるかもしれません。
募集情報を通知
新しい募集情報があった場合、スカイプか直接レッスンかも含めてメールにて通知させていただきます。
募集情報のアップデートを通知する方法は以下の通りです：
- <生徒を見つける>の項目ボタンをクリックしましょう。
- メニューの左にある部分で直接レッスンかスカイプレッスンかを選択します。
- 新しい情報が追加された時にメールで通知するという項目をチェックしたら完了です。
通知を切る方法
- <生徒を見つける>の項目ボタンをクリックしましょう。
- メニューの左にある部分で直接レッスンかスカイプレッスンかを選択します。
- 通知を切るという項目にチェックしたら完了です
Applying for the offer
To apply for the offer you need to write a message with your details and/or questions. To do this, select an offer you like and click «Show more» or click offer headline. Write your message and click «Send a message». After sending a message a new request will be created in «My requests» section on your profile, where you can continue a conversation with the student.
Limitations
We have following limitations in this section:
- Tutor cannot apply to an offer until his profile completeness is above 70%. You can check your profile completeness at «Statistics» section.
- Tutor with profile completeness 70%and average number of hours spend with student on the platform below or equal 3, can apply to up to 5 offers.
- Tutor with profile completeness 70%and average number of hours spend with student on the platform above 3, can apply to unlimited number of offers
技術的な推奨方法
We recommend using following browsers to work with our platform:
- Chrome;
- Firefox;
- Opera;
- Safari.
If you use ad-blocking plugins, we recommend to switch them off, as they may negatively influence proper work of the website.
Reporting an issue with the lesson
Sometimes you may face some unforeseen obstacles that do not allow your lesson to be carried out satisfactorily. This can include having some technical issues related to the lesson, being late or missing it either by student or you. In this case, we strongly recommend you to report this issue as soon as possible, so that we can take necessary actions in a timely manner.
Follow these steps to report the issue with your lesson:
- Go to ‘My Lessons’ menu
- Find your student and the lesson you’d like to report, click "Report Issue".
- Select the relevant issue with your lesson in the pop-up window, otherwise select “Other”. Write all available information into ‘Comment’ field.
- Based on the option you choose, you will be recommended some of the immediate solutions available, otherwise, the issue will be forwarded to the support team.
キャンセルポリシー
急な予定の変更などでレッスンをキャンセルまたは再調整しなければならない時があります。この場合は少なくともレッスン予約時間の４時間前までに生徒に連絡をしなければなりません。それがなされない場合は、Preplyがその後の処置場合によってはペナルティを課す権利を持ちます。（検索順位の低下、プロフィール表示の停止等々）
Preplyのメニューより'私のレッスン'を選択すると、そこでレッスンのキャンセルや再調整が可能になります。レッスン時間が開始しているにも関わらず生徒がレッスンに参加しなかった場合は、レッスン料金を全額申請することができます。（これは通常のレッスンのみに適用され、最初のレッスンは含まれません）またほとんどの場合、講師側から生徒に対してキャンセル理由を聞くことが求められます。
Preplyの支払いシステムを逃れるための口合わせを含む不正行為が発覚した場合、口座残高へのアクセスと講師のプロフィールは直ちにブロックされます。
新しい生徒からのリクエストを一旦中止にする
もし一時的に生徒にレッスンを提供できなかったり、生徒からのメッセージに素早く返信できないことがわかっている場合は、自分のプロフィールを検索結果から非表示にしておいてください。ダッシュボードよりその操作ができます。もしこの操作をせず生徒からのメッセージを返信しない場合は、アカウント停止等の処理を取ることがあります。サービスの向上のためにご協力お願いいたします。